Meet the Team
Nicelle DePatie - Owner
Nicelle DePatie is the proud owner of the Tutor Doctor franchise serving communities throughout the city of Calgary. She is committed to improving the educational experience and level of achievement for students working with her. Nicelle’s focus is to build a business known for the quality of the people involved and a sincere approach focusing on strong customer service.
From a young age, Nicelle always had a passion for helping and teaching children. As an educator, a mentor, and especially as a mother, Nicelle knows the joys and the challenges of keeping children on track toward achieving their goals, and the crucial role that one-to-one, personalized tutoring can play in making it happen. Success comes from increasing students’ self-confidence and their discovery of the reinforcing effects of solid work habits to achieve subject mastery.
First pursuing a Bachelor of Education degree, Nicelle then continued to challenge herself with a career in Marketing, Operations, Customer Service, and Business Development at UPS, then Canadian Pacific Railway. Her experiences in the business world coupled with her passion for teaching and mentoring, made owning and operating a Tutor Doctor Franchise an obvious career choice.
As a Tutor Doctor Education Consultant, Nicelle expertly uses her pedagogical, management and mentoring skills to understand the needs of each student in her tutoring family, to match student needs with tutor skills and capabilities, and to ensure the best educational outcomes.
“Everything starts with the unique needs of the student. That’s why our free in-home consultation can be so powerful. By taking the time to understand the student’s learning style and areas of concern, we can find a ‘magical match’ with a tutor that will work well with the student. I also believe that one-to-one tutoring is beneficial to maximize results. And for parents to have one less event to coordinate; the in-home component saves them time, working around their schedule.”
Melanie Parent - Customer Care Manager
Melanie is the Client Care Manager for the Calgary NW, SW and Central Franchise. The vision of having a Client Care Manager was so that all current and future clients have “one person” they could contact to voice any questions, feedback or concerns. In addition to a strong team of quality employees, proper customer service is a vital part of the success of this franchise.
Always having an entrepreneurial spirit, Melanie obtained her Bachelor of Commerce from University of Calgary to take her career to the next level. Using her dedication and hard working spirit, she always chosen to work for smaller companies where she could learn and grow from her mentors. Having several amazing mentors/friends along the way she started up her own successful business which she ran as a stay-at-home mom. Six years later, wanting to take a step back to spend more time with her family, Melanie chose a career with Tutor Doctor, helping students of all ages who are struggling with their education and confidence was an amazing opportunity.
Melanie’s career path has always been in the service industry in one aspect or another. She has always gone the extra mile to make sure she met or exceeded each client’s expectations and that is no different at Tutor Doctor.