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  • Conquer Conflict with Structured Conversation
    Conquer Conflict with Structured Conversation Tutoring

    Conflict occurs in the workplace, and Tutor Doctor – Saint Peters can help you to sift through potentially messy situations in structured and succinct ways. Utilizing a variety of conversational structures meant to harness the wisdom in the room, our ...

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  • In the workplace: We Often Crave One Kind of Feedback, but Receive Another
    In the workplace: We Often Crave One Kind of Feedback, but Receive Another Tips & Resources

    In the workplace: We Often Crave One Kind of Feedback, but Receive Another When it comes to feedback, employees probably get more than they need. However, are they getting the right feedback? In their book Thanks for the Feedback: The Science and Art of ...

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  • Equip your Team for Customer Service
    Equip your Team for Customer Service Education

    Having a philosophy to “be kind to customers” or even telling employees that “the customer is always right” are ways business owners hope will convince employees to have a mindset that will generate more business instead of scaring future business away. ...

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