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Dec 13, 2022 In the workplace: We Often Crave One Kind of Feedback, but Receive Another

In the workplace: We Often Crave One Kind of Feedback, but Receive AnotherWhen it comes to feedback, employees probably get more than they need. However, are they getting the right feedback? In their book Thanks for the Feedback: The Science and Art of...

Dec 13, 2022 Conquer Conflict with Structured Conversation

Conflict occurs in the workplace, and Tutor Doctor – Saint Peters can help you to sift through potentially messy situations in structured and succinct ways. Utilizing a variety of conversational structures meant to harness the wisdom in the room,...

Nov 17, 2022 Equip your Team for Customer Service

Having a philosophy to “be kind to customers” or even telling employees that “the customer is always right” are ways business owners hope will convince employees to have a mindset that will generate more business instead of scaring future business...