“Prompt attention to the needs of the student by the staff. Good communication flow re: student between staff members/parents. Staff is quick to trouble shoot/problem solve identified issues re:tutor/student/parents. Tutor matching exercises/finds are done to best suit student's tutor gender preferences and student's school/ family/ sport etc. schedules. Would like to see implemented a system whereby actual high school course marks are checked by tutor and student AND staff via student's powerschool program and/or report card. Doing this will help tutor identify real problems that may be lying hidden there for ex. student does well on unit homework and quizzes but does not do well in test situations. Doing this at regular intervals would also give Tutor Doctor staff a real/true measure on how/what the tutor is doing to improve undesired results and/or findings. Would also like to have staff caution tutors on commenting on the level/degree of difficulty of course work and the validity of the courses especially if they, the tutor, have been educated outside Alberta. Comparisions to other provinces can and will give the student mixed messages and can possibly discount the work that is being done by the student, the school and/or teachers. Lastly, it would be nice to have notice of all changes with respect to the tutor's weekday/weekend availabily, holidays,stoppage in tutor services etc. Having notices go out in writing from Tutor Doctor to the parents prior to changes being made would definitely be helpful. Student's don't always share information that is provided verbally while in session.”
